What is the Impossible To Fail Guarantee?

It’s 100% confidence in knowing that the 42Kites system will work for your museum and it’s included with all Premium accounts. Here’s how it works:

  • You purchase a Premium Plan
  • You receive your devices, you open it up… you are excited!
  • However you’re not so good with technology so you are not sure what to do next. Maybe you don’t have the staff to add content to your Experiences. If that’s the case, no amount of setup tutorials or videos will help. What now? Did you just waste all that money? Nope!
  • Let us know (by submitting a support ticket or calling us) and a member of our team will provide one-on-one support and walk you through each and every step (at no cost to you).
  • Impossible To Fail Support is provided by any means of communication you are comfortable with. Text messages? Zoom? Facetime? It’s all good with us.
  • Need to have a 42Kites team member brainstorm ideas with your board of directors over Skype at the next BOD meeting? No problem, we’ll (virtually) be there!
  • We’ll work together until everything is set up in your museum. Promise.

Think that’s impressive? Take a look at our Helping Hand service.